Our Terms & Conditions
Effective Date: 19.04.2025 Welcome to Vitamins Magic Ltd, your trusted online store for health and wellness products. By using our website or placing an order, you agree to the terms outlined below. These terms ensure a transparent shopping experience for all our customers in the UK, Germany, and across the EU.
Order and Payment Terms
All orders placed on our website must be paid in full at checkout. We accept secure payment methods including PayPal, Stripe, and major credit/debit cards. Once an order is placed and payment is received, we begin processing immediately. Please make sure your shipping details are accurate, as we cannot guarantee changes after order confirmation
Shipping and Delivery
We offer international shipping to the UK, Germany, and selected EU countries. Our fulfillment partners handle packing and delivery to ensure fast and reliable service. Delivery times vary but are typically between 7–20 business days, depending on the product and destination. You will receive an email confirmation and tracking information once your order has been dispatched. Customs or import duties, if applicable, are the customer’s responsibility.
Returns, Cancellations & Customer Support
Orders may be canceled within 24 hours of purchase if they have not yet been processed. We accept returns on eligible products within 14 days of delivery — items must be unused, in original packaging, and approved by our support team. For help with refunds, exchanges, or damaged goods, please contact our support at info@vitaminsmagic.com. We aim to respond to all inquiries within 48 hours.