Return & Refund Policy

Effective Date: 19.04.2025. At Vitamins Magic Ltd, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help with returns andYour order number refunds in line with UK and EU consumer protection laws.

Return Conditions

You may request a return within 14 days of receiving your order. To be eligible, items must be: Unused and in original condition/In the original packaging
/Returned with proof of purchase. Some items (like opened personal care products or perishables) may not be eligible for return due to hygiene or safety reasons.

How to Request a Return

To start a return, email us at info@vitaminsmagic.com with: The reason for return /Clear photos (if the item is damaged or incorrect) Our team will review your request and provide return instructions. Do not send items back to the supplier directly.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, a refund will be issued to your original payment method. Refunds may take 5–10 business days to appear depending on your bank or payment provider. Shipping costs are non-refundable, unless the return is due to an error on our part (e.g. wrong or damaged item).

Order Cancellations

Orders can be canceled within 24 hours of purchase if they haven’t been processed. Once an item has shipped, we cannot cancel the order. For any return or refund questions, please contact us at info@vitaminsmagic.com — we aim to respond within 1–2 business days.